You rely on your vendors to provide a service that is often time-sensitive. If your vendor fails to deliver everything you’ve paid for, or if it is late, it can put your business at a standstill. The following are some things you can do if your vendor fails to deliver.
Read Over Your Contract
There’s a chance your contract with the vendor addresses the issue of failure to deliver. If the contract you have signed states there is no consequence for failing to deliver your products, you may be out of luck. If the contract doesn’t address the issue, that could also work against you. If the contract addresses the issue of failing to deliver, and you feel the vendor has breached the contract, you can continue with some other steps to right the situation.
Contact the Vendor
It’s possible there’s something at play that you simply don’t understand. Perhaps the vendor did deliver your products, but someone stole them from your warehouse. Maybe you forgot to order everything you thought you did. In your order, you could have asked for six boxes instead of 60. Speaking with the vendor could clear up the situation without any more issues.
If the vendor truly messed up and refuses to right the wrong, things could get ugly. Without getting too deep into the conversation, try to get the vendor to refund your money, deliver your goods by another time, or both. If they don’t comply, there is more you can do.
File a Complaint
When you feel the vendor is treating you unfairly, you can file a complaint with the U.S. Federal Trade Commission, the Better Business Bureau, and a range of other entities. Your lawyer can help you figure out which entities would be the most effective for filing a complaint, and can also help you work up the paperwork and get it filed.
Look for a More Reputable Vendor
You’ll need the products you ordered to continue with business, so you’ll need to find a new vendor if your current vendor refuses to deliver. Check with some of your competitors to find out where they order products from. You could also read some online reviews so you find a vendor with the highest reputation and fewest complaints.
Getting Started with a Lawyer’s Assistance
Nothing halts business like a vendor who fails to deliver. If your business is in this situation, contact a lawyer, like a business law lawyer from Theus Law Offices, to help you receive what you’re entitled to.